Frequently Asked Questions

We provide comprehensive administrative and professional support services including tax preparation and filing, government forms and applications, grant and subsidy assistance, and general business administrative support. Our services are designed to handle the paperwork and procedural tasks so you can focus on your work and life.

Yes, we assist with tax preparation and filing for both individuals and small businesses. This includes personal income tax returns, self-employed income, and small business tax returns (T2, T1 with business income). We help organize your documents, prepare your returns, and submit them to the CRA on your behalf. However, for complex tax planning or specialized accounting advice, we recommend consulting with a licensed CPA.

No, we are not a CPA firm or law firm. We provide administrative and procedural support services. We handle the preparation, completion, and submission of forms and applications, but we do not provide regulated accounting services or legal advice. For complex tax planning, legal matters, or specialized accounting needs, we recommend consulting with licensed professionals in those fields.

The documents required depend on the service you need. During your consultation, we'll provide a detailed checklist specific to your situation. Generally, for tax filing you'll need income statements (T4s, T4As), receipts for deductions, investment statements, and business income/expense records if applicable. For government applications, requirements vary by form. We'll guide you through exactly what's needed and make the process as simple as possible.

Most projects are completed within 1–2 weeks after we receive all necessary documents. The timeline varies depending on the complexity of your needs and any external processing times (such as CRA or government agency review periods). We'll provide a clear timeline during your consultation and keep you updated throughout the process. Rush services may be available for urgent needs.

Absolutely. We take confidentiality and data security very seriously. All documents are transmitted through secure, encrypted channels. We follow strict privacy protocols and never share your information with third parties except as required to complete your requested services (such as submitting to the CRA or relevant government agencies). Your trust is our priority.

Our pricing varies depending on the complexity and scope of services required. We offer transparent, upfront pricing with no hidden fees. During your free consultation, we'll discuss your needs and provide a clear quote before you commit to anything. We believe in honest pricing and will never surprise you with unexpected charges.

We maintain open communication throughout your engagement with us. You can reach out via email or phone anytime during business hours, and we typically respond within one business day. We'll also proactively update you on progress and let you know if we need any additional information.